How to know if an online casino is safe

The popularity of online bookmakers and online casinos has grown among the Spanish population. Since they were launched in 2012, the turnover of these companies has been growing steadily. They are attracting more and more people every year and seem to be far from reaching their peak, especially when compared to the UK, where they have a long tradition and are part of the cultural landscape of the islands.

As long as it is played responsibly and within the limits of the individual player, gambling is a valid entertainment option. With this caveat in mind, the aim should always be to play safely. By applying the instructions as explained here, you can improve the safety of your gaming.

What elements are used to confirm that an online casino is safe?
The General Directorate for the Regulation of Gambling
This body, which depends on the Ministry of Finance, regulates online casinos in Spain. For this reason, when starting out in the world of online gambling or opening a new account in a betting portal or casino, it is necessary to make sure that it has a licence granted by the DGOJ. Authorised casinos are obliged to display the Safe Gambling seal on their website. Clicking on it takes you to the official website of the DGOJ, where it is possible to consult all the legal information concerning online casinos.

eCOGRA
Another guarantee of the security of licensed casinos is provided by the eCOGRA seal, an external agency that ensures that they comply with the minimum security requirements. If you see the logo of this licence, it means that the casino is monitored and that all your data is safe.

Unsecured networks
This applies to online gambling as well as to almost any sensitive internet activity. Using public networks that are not secure, such as wifi in a bus station or train station, is one of the worst ideas we can have. If you are going to use an open public network, never log on to services or portals that require registration and certainly never give out your personal details, as you never know who might be lurking around.

If you don’t have a secure network at hand – although you can always create your own with your mobile using the hotspot function – you can opt for a VPN, a virtual private network that encrypts all the data packets you send from your device, regardless of whether it’s a mobile phone, tablet or computer.

Depositing and withdrawing money
Casinos, looking for the best way to serve and make things easy for their customers, usually offer several ways of cashing out and payment. It is the users themselves who choose which one to use to make deposits, withdraw winnings and maintain their balance.

The most efficient and recommended is PayPal, the most widely used e-wallet service among consumers. To protect your card or bank account details, you can transfer the amount you are depositing into the casino to your PayPal account and from there transfer the money to your account. In addition, PayPal uses a confirmation procedure that increases security and avoids problems with stolen cards.

Web design
Although this is not a conclusive point when it comes to spotting unsafe casinos, it can be an indicator that something is not working as it should. A poorly designed and inappropriately laid out casino website suggests that if you have not been able to invest in a good navigation interface, it is more than likely that you have not been able to invest in security either.

Information and transparency
A safe and reliable casino does not skimp on providing information to its users. Having information such as odds, bonuses and their conditions, games, etc. clearly accessible is usually indicative of a serious site. If you still have any doubts, it is also worth checking whether you can contact the customer service by email, chat or telephone.

Customer service
In relation to the above, it is possible that at some point you may have a problem or you may have a specific doubt. It is best to opt for an online casino that has a good customer support service.

It is essential that customer service is provided in your native language and that you have as many options for access as possible. It is usual to be able to contact the staff by telephone, but it is rare to find an online casino that does not have a chat to resolve your queries as quickly as possible. If you are not in a hurry, you can also opt to send an email, although this is the slowest way and the one that generates the least feedback due to its lack of immediacy.

 

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